Freshers Special Membership T&Cs

'FRESHERS SPECIAL' TERMS & CONDITIONS

These terms and conditions, together with our Privacy Policy, Cookies Policy and Terms of Admission (which include our Terms of Use) and our Terms & Conditions govern the way in which you may use our Sites and they apply to your Membership (referred to in these terms and conditions simply as Membership), Membership cards and all orders you place on irrespective of the delivery platform or device you use to access it.

Please read these terms and conditions carefully and make sure that you understand them before applying for a Membership.. By accessing our Sites you are agreeing to these terms and conditions but they do not affect your statutory legal rights. If you do not agree with the terms and conditions you should not apply for a Membership, use our Sites or place an order.

We may occasionally amend these terms and conditions and you should check them each time you place an order. These terms and conditions were last amended on 25th of Sept 2024.

You are only eligible for a Membership if you are aged 16 or older and are resident in the UK or Ireland. By submitting an order you are promising to us that you are at least 16 years old. We may at any point ask for proof of your age.

You membership is a 'Freshers Special' One off payment for a 12 month Membership which will not automatically renew.

If we do not receive payment authorisation or any payment authorisation is subsequently cancelled, we may immediately terminate or suspend your access to your Membership. In suspicious circumstances we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

We are not obliged to accept your membership and can refuse to do so for any reason. We may also be unable to accept your order because:
we have identified an error in the price or description of our services;
we are unable to obtain authorisation for your payment;
you do not meet the eligibility criteria as set out in these terms and conditions.
We will let you know if this is the case and will not charge you for the Membership you have attempted to order.
You understand that by purchasing a Membership you are committing to pay the full annual subscription fee in advance for that Membership for the period of 12 months (subject to these terms and conditions).

No refund of the annual subscription fee for the period which is paid in advance will be made unless you cancel in accordance with clause 5 below or we are in breach of these terms and conditions in which case clause 16 applies.
To purchase and use a 'Freshers Special', a valid student ID is required and may be requested at any time.

We may make changes to the Sites, online ticket booking functionality, and account management functionality at any time and without notice. If You are unable to book tickets via the Website for any reason, but You can still use your Membership in-cinema and display it to validate your admission to the cinema, then your Membership will be deemed active and no refund or other compensation in connection with the Membership or the online booking function will be available.

When your Membership ends, your virtual Membership will be deactivated.

You may cancel the Membership at any time within the next 14 days following the start of your Membership (as referred to in clause 4 above). This period is known as the cancellation period.
To cancel, you will need to contact us by e-mail, and let us know of your decision to cancel.
If you cancel in accordance with this clause 5 you will receive a full refund of any Membership fee you have paid for your Membership although, if you visit us before your Membership is cancelled, you will be charged and must pay for any Member free tickets used, discounts and benefits enjoyed and/or other costs incurred by us arising from the visits to the cinema by You during that time, in which case the amount refunded will be reduced accordingly and, in certain circumstances, could mean that no refund is due.

Refunds will usually be paid back to the credit, debit or charge card used to purchase the Membership (or such other method as we may need to use, such as BACS transfer) within 14 days of receipt of your request to cancel.

We may occasionally make additional discounts and offers available to Members. The additional discounts and offers made available to Members are discretionary and may be withdrawn or amended at any time without notice. You will need to show your valid Membership card to claim these additional discounts and offers and they may also be subject to time restrictions, availability and other terms and conditions.
To avoid disappointment, please ensure you check the terms and conditions for a promotional offer before trying to redeem it.
We are not responsible for promotions related to our services where such promotions are published on external websites or other media.

A valid Freshers Special Membership entitles the holder to: 12 months of free movie going at our events with the exception of special premium events as defined by us based on increased ticket prices, and 'event' screenings that are in some way above and beyond the average screening format we offer i.e. further activities, guests and so on. We may amend which screenings are valid at any time, for any reason we deem fit an without notice. Free entry will only be valid whilst you have a current and valid Membership.

To use the Membership you must book in advance via the online form provided giving us the full and accurate details requested prior to event doors opening. If you arrive at the venue without pre-booking you risk the event already being at maximum capacity and us not being able to accommodate you. The Membership may be checked for its validity, and additional identification may be requested. If the Membership is validated, the Member will be issued with the ticket for the chosen screening and time subject to availability or granted the applicable benefit or discount. If the Membership card is not validated, no tickets or other benefit will be available until the Membership is validated.

Your Membership is not transferable or for sharing.
All film screenings are subject to normal restrictions such as age certifications, and to our Terms of Admission. The Member shall have no preferential rights of access to any screenings, except special screenings organised for Members.
The Membership must be shown when entering the auditorium. Entrance will not be permitted without the Member presenting proof of Membership

During the checkout process you may be charged on card. By completing this transaction by card you are confirming that the bank account information / debit or credit card/PayPal account ("Payment Card") is yours and you are authorising us to charge you the relevant Membership fees at the then current rate to your Payment Card.
All payments are subject to authorisation by your card issuer.

If we discover an error in the price of the Membership or any other services you have ordered before they are provided to you, we will contact you to inform you of this error and will give you the option of continuing to purchase at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly.
Please note that if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide our services to you at the incorrect (lower) price.

Your Membership is for 12 months only (One Off Payment), your Membership will last for one year only and will not automatically renew.

We may make minor changes to these terms and conditions from time to time to correct errors, to clarify terms, to comply with any law or regulation that applies to us, or to update these terms and conditions to reflect changes to the way our systems work or enhancements to the Membership scheme. You will not be specifically notified of such changes, but they will be on our website. To see the most up-to-date version of these terms and conditions, please always this page.

Additionally, we reserve the right to make other more material changes to these terms and conditions in which case we will notify you of the change by contacting you using the details you have provided. This will usually be by email. If these changes are to your disadvantage, you may terminate your Membership within 30 days from the date we have notified you of the changes. In order to do so you must notify us in writing of your request to terminate, stating the reason for termination. Following receipt of your termination notice we will refund the Membership fee paid by you after deducting an amount equal to the value of the use of the Membership by you prior to the termination date. Refunds will be paid back to the credit, debit or charge card or other method of payment used by you in purchasing the Membership (or such other method as we may need to use, such as BACS transfer) as soon as reasonably practicable. On termination, we will deactivate your Membership.

You confirm that the personal information you provide that identifies you (including contact information) is accurate and complete, and that you are authorised to provide such personal information. It is your responsibility to ensure that such personal information is kept up to date, and we will not be responsible for matters arising from errors or omissions in personal information at any time. You may update your own details at any time by e-mailing us.

We will use your personal information in accordance with the our Privacy Policy. The Privacy Notice contains more detail about how we collect and use your personal information and you should read it carefully and make sure that you understand it before applying for Membership. When communicating with you, we will use the contact information provided by you. It is therefore important that you keep your contact details updated.

We promise to provide the Membership services to you with reasonable skill and care and to use reasonable efforts to promptly remedy any faults of which we become aware. However, we do not provide any other promises or warranties about Membership, our website or services.
You have the right to terminate your Membership where:
we have told you about an error in the price or description of our services you have ordered and you do not wish to proceed;
we have notified you that there is a risk that supply of our services may be significantly delayed because of events outside our control;
we have suspended or have notified you that we are going to suspend supply of our services for technical reasons for a period of more than 3 consecutive months; or
where we have failed to comply with these terms and conditions in a serious way and we are unable to cure such failure within a reasonable time period. We may in this period substitute our cinema services with other related services such as pop events outside of usual venue or personal services such as our 'Home Service' personal curation service.

If you wish to terminate your Membership for any of the reasons detailed in this clause please notify us by e-mailing. Your Membership will end and be invalidated as soon as we receive your notification and process your request, and we will refund you in full the Membership fee you have paid less a deduction for the price of any use you have made of your Membership up to and including the date of your termination notice.

As a consumer, you have legal rights in relation to services that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

We may suspend your Membership and temporarily deactivate your Membership or terminate your Membership (in our discretion) if:
you fail to comply with any reasonable requirements we ask of you or in circumstances such as:
we suspect any fraud in any matter connected to your Membership;
any significant misuse of your Membership
you breach any of our Terms of Entry or you engage in any behaviour or activity that is disruptive to or damaging to us, other patrons or our property or venue.
any other serious breach of these terms and conditions which is either not capable of cure or which (if capable of cure) is not cured by you within the reasonable time period we specify.

If we terminate your Membership under this clause, we may refund any Membership fee you have paid but shall be entitled to deduct the price of any services you have used since the start of your Membership and a fair amount to reflect the loss to us from terminating the Membership in such circumstances. This right does not limit any other rights we may have against you.
On termination, we will deactivate and invalidate your Membership

We may close or suspend the Membership scheme at any time and for any reason on not less than 30 days' notice in writing to you and/or by posting a notice online on our website. If the Membership scheme is closed in this way, we will refund the Membership fee paid by you after deducting an amount equal to the value of the use of your Membership by you prior to termination.

We are not responsible for any loss or damage to you that is not foreseeable. Loss or damage is foreseeable either if it is obvious that it will happen or if at the time of your application both you and we knew it might happen.
Please note though that our cinemas may be closed on a permanent or temporary basis from time to time, including for refurbishment or due to an event outside our control (as described below) or for a 'break' period, usually a stint in winter or summer. We do not accept any liability for loss or damage in these circumstances. Details of such closures can be found on our social media channels or on our website.
We will not be liable or responsible for any failure to perform or delay in performance that is caused by events outside of our reasonable control, including any act, event, non-happening, omission or accident which may be due to the following:
Strikes, lockouts or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war
Fire, explosion, adverse weather, snowfall, ice, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster
Disruption to or failure of the railways, shipping, aircraft, motor transport or other means of public or private transport
Disruption to or failure of public or private telecommunications networks, the Internet, utility supplies or postal services
Closure of or limited access on the grounds of our reasonable health and safety concerns
Any governmental act, decree, legislation, regulation or restriction
We do not exclude or restrict our liability for fraud, or for death or personal injury resulting from our negligence or that of our contractors or agents, and nothing in this clause shall operate to exclude, restrict or limit this liability.

This agreement is between us and you and no other person shall have any rights to enforce this agreement.
If we do not insist that you perform any of your obligations under these terms and conditions, or do not enforce or delay enforcing our rights, that will not mean that we have waived our rights nor that you do not have to comply with those obligations unless we have confirmed this in writing to you.
English law governs these terms and all aspects of the relationship between us and you, The English courts shall have non-exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these terms and conditions. This means you may bring a claim to enforce your consumer protection rights in connection with these terms and conditions in England or in the country in which you live.
We will only write and communicate with you in the English language.

All complaints or queries should be addressed to us by e-mail. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution.

*By submitting your e-mail you agree with our privacy policy.